We make every reasonable effort to ensure that product descriptions, photographs, specifications, prices, and availability are accurate. However, minor differences in color, packaging, accessories, or specifications may occur due to manufacturer updates.

Orders & Confirmation
An order is considered confirmed only after payment or an agreed booking confirmation has been received.
We reserve the right to cancel an order if there is a pricing error, product availability issue, or other genuine operational error.
Customers will be informed as soon as possible if an order cannot be fulfilled.

  1. Payment

Full payment or the agreed advance payment must be made before dispatch or collection.

Accepted payment methods: [Cash / Bank Transfer / Card / Mobile Payment].

Any applicable transaction, delivery, or other charges will be communicated to the customer before payment.

Delivery & Shipping
Delivery times are estimates and may vary depending on the courier, location, weather, holidays, or other circumstances beyond our control.
Customers should inspect the package for visible damage at the time of delivery.
If the package appears seriously damaged, customers should notify the courier and contact us immediately.
Once an order has been handed over to the courier, delays caused by the courier are outside the shop’s direct control.

  1. Warranty

Products are covered by the manufacturer’s warranty where applicable.
Warranty duration and coverage depend on the specific product and manufacturer.
Warranty does not normally cover damage caused by misuse, accidents, liquid, unauthorized modification, incorrect voltage, physical damage, or normal wear and tear.
Cable will not be covered by warranty from the day of purchase.
Warranty claims may require the original invoice.

  1. Defective Products

If a product appears to have a manufacturing defect, the shop may inspect or test the product before approving a replacement, repair, refund, or warranty claim.

A product will not automatically be considered defective because its sound signature, fit, volume, tonal balance, or performance differs from the customer’s personal preference.

  1. Headphone & Earphone Fit

Customers understand that headphone and earphone comfort, fit, isolation, sound signature, bass response, treble response, and perceived loudness are subjective.

Differences in ear shape, head size, ear-tip selection, source equipment, recordings, and personal preference can affect the listening experience. Such differences alone do not constitute a product defect.

  1. Burn-In & Sound Changes

Some customers may perceive changes in sound after extended use. Any claimed burn-in characteristics are subjective and are not considered a warranty issue unless the manufacturer specifically states otherwise.

  1. Used / Demo / Open-Box Products

Used, demo, refurbished, or open-box products will be clearly identified before purchase.

The condition, included accessories, warranty status, and applicable return policy will be communicated to the customer before the sale.

  1. Accessories

Missing, damaged, or incompatible accessories should be reported immediately after delivery.

Compatibility should be confirmed before purchase when using third-party cables, amplifiers, DACs, adapters, balanced connections, or other accessories.

12.Changes to These Terms

We reserve the right to update these Terms & Conditions when necessary. The version applicable to an order will generally be the version in effect when the order was confirmed.

  1. Customer Acceptance

By purchasing a product from Hifi Heaven, the customer confirms that they have had the opportunity to review these Terms & Conditions and agree to comply with the applicable policies.

Thank you for choosing Hifi Heaven.